Privacy Policy
Privacy Policy
Eclipse Energy Solutions
Eclipse Energy Solutions is committed to providing quality services to you, and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and telephone numbers.
We obtain this information in many ways, including correspondence, telephone calls, emails, via our website [www.eclipseenergysolutions.com.au], from media and publications, other publicly available sources, cookies, and third parties. We do not guarantee the privacy practices of any linked or authorised third-party sites.
We collect Personal Information primarily to provide our energy-related services to you, to supply information to our clients, and for marketing purposes. Secondary uses closely related to the primary purpose may occur where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
Whenever we collect Personal Information, we will, where practicable, explain why we are collecting it and how we plan to use it.
Sensitive information—as defined in the Privacy Act—includes details such as racial or ethnic origin, political opinions, membership of a trade union, criminal records, and health information.
We will use sensitive information only:
Where reasonable and practicable, we collect Personal Information only from you. In some circumstances, however, third parties may provide us with information. In such cases, we will take reasonable steps to ensure you are aware of the information supplied to us.
Your Personal Information may be disclosed:
We store your Personal Information in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.
When Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Most client files, however, are kept for a minimum of seven (7) years.
You may access the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. To do so, please contact us in writing (details below).
Eclipse Energy Solutions will not charge a fee for an access request but may charge a reasonable administrative fee for providing a copy of your Personal Information. We may require proof of identity before releasing the requested information.
It is important to us that your Personal Information is accurate and up to date. If you believe any information we hold is inaccurate, please advise us as soon as practicable so we can correct our records.
This policy may change from time to time. The current version is available on our website.